Front Desk Agent - Best Western Plus Sawridge Suites, Fort McMurray AB

Fort McMurray, AB

Best Western Plus Sawridge Suites

February 28, 2017 Job Expired

Front Desk/Reservations Agent

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. KEY DUTIES AND

RESPONSIBILITIES:

  • Maintains an inventory of vacancies, reservations and room assignments.
  • Processes reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation.
  • Processes cancellations and modifications
  • Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Coordinates guest room maintenance work with the engineering and maintenance division.
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Processes transactions from the Market in the absence of a dedicated cashier.
  • Maintains customers’ privacy. • Maintains a high level of professional appearance and demeanor.
  • Knows community happenings and is able to assist guests with any inquiries about the community.
  • Provides each guest with exceptional and personalized customer care to ensure every experience is memorable.
  • Be a brand ambassador and promote all Best Western Rewards initiatives.
  • Performs other duties as assigned.

High school diploma or equivalent. •Previous hotel-related experience preferred. •Ability to communicate with public, hotel staff, and management in a fluent and professional manner. •Knowledge of surrounding areas and local events. •Ability to understand and adhere to proper credit and cash handling policies and procedures. Able to properly secure guest information. •Ability to learn safety, emergency, and accident prevention policies and procedures. •Experience in Property Management systems strongly preferred •Skilled in the use of front office equipment. •Knowledge of proper telephone etiquette. •Ability to work a flexible schedule, including weekends and holidays.

Less than 1 year

High School

Full Time

31hrs - 40hrs

Cash handling skills, Computer skills, Customer Service, Detail-oriented, English Communication Skills, Interpersonal Skills, Leadership Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Numerical skills, Problem Solving, Stress management, Work with minimal supervision

Not Applicable

Health and Dental Benefits
Health Care Spending Account
RSP Employer Matching Program
Discounts and Staff Meal Program

 
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