Hotel General Manager

Cold Lake, AB

Lakeland Inn

September 10, 2019 Job Expired

General Manager

Job Description

Our hotel is seeking an EXPERIENCED "hands on" revenue driving, Hotel General Manager who can set and manage a high bar for guest service culture. You will be responsible for 2 properties, and you understand the importance of team work and have an eye for detail in all areas of a full service Hotel management. You like frequent guest contact. As a General Manager, you must be a self-motivated and dedicated leader who can manage your team, WHILE WORKING ALONG SIDE THEM, with integrity, honesty and knowledge, while promoting the culture and values of our Company. You are fluent with hotel operating cost ratios and hotel financial statements. You should be the "jack-of-all-trades" hotel management professional who can manage the details of food outlets (restaurants & bars), front office, and coordinate with housekeeping and maintenance. In addition, it is important that you display excellent communication skills, as well as a dedication to providing exceptional customer service.


  • Setting and achieving sales and profit targets;
  • Driving revenue; yield management
  • Recruiting, training and monitoring staff; build a hospitality culture
  • Planning work schedules for individuals and teams
  • Dealing with customer complaints and comments;
  • Addressing problems and troubleshooting;
  • Training in all departments
  • Supervising food outlets, maintenance, housekeeping; front office staff
  • Ensuring security is effective;
  • Carrying out inspections of property and services;
  • Manage websites and reputation
  • Controlling costs and managing for Profit


  • Friendly, high energy, personality
  • Excellent interpersonal and communication skills
  • Organized
  • Able to devote the time it takes to be successful
  • Works independently and as part of a team
  • analytical problem solver
  • good with numbers, and good grasp of excel


  • Preferably 4 - 5 years of experience in an AGM or GM role within a hotel, resort or similar field
  • Degree or Diploma in relevant field, or proven experience and skills in management
  • Demonstrated consistent and professional leadership to both internal and external customers and stakeholders while simultaneously handling competing and changing priorities and projects.
  • A positive and resourceful professional with the ability to improvise while working in a fast-paced environment, sometimes under pressure.
  • Demonstrated ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions.
  • Maintain a consistent professional and positive attitude when communicating with guests and associates.
  • The ability to effectively and efficiently schedule, manage and delegate work.
  • Appropriately and effectively interview, hire, motivate, develop, monitor and address staff performance matters.
  • Possess excellent listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.
  • Computer proficiency in all Microsoft office products, as well as Squirrel POS system.
  • Must have a current driver’s license with a satisfactory motor vehicle record and use of a vehicle which is insured and maintained in good condition.

Applicants to be bond-able and produce a clear criminal record.

Please include your salary expectations in your cover letter.

Please note only shortlisted candidates will be contacted. To be considered, Candidates must be Canadian citizens or have Permanent Resident status.


3-4 years

High School

Full Time

41hrs or more

Cash handling skills, Computer skills, Customer Service, Detail-oriented, English Communication Skills, French Communication Skills, Interpersonal Skills, Leadership Skills, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Numerical skills, Problem Solving, Project Management, Stress management, Work with minimal supervision

Not specified.

Vision, dental & prescription drug coverage after 6 months.

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