Clique Hotels & Resorts Hiring Guest Services Supervisor at Blackstone Mountain Lodge and Falcon Crest Lodge

Canmore, AB

Clique Hotels & Resorts

February 28, 2019 Job Expired

Front Desk Supervisor

There are many reasons to work for Clique Hotels & Resorts, such as:

  • We believe in working hard and having fun
  • This is a full time position with 35-40 hours per week. 
  • We offer a competitive wage starting at $19.25/hr. with a bonus program. All wages are subject to an increase annually based on the results of a performance review.
  • Full Medical, Dental, and Vision Benefits after 6 months for full time employees.
  • Discounts at all of our sister properties, referral bonus of up to $500, discounts in F&B, and local gym, ski hill, and enterprise car rental.
  • There is room for advancement in our company.

Some of the Job Duties include but are not limited to:

  • Supervises, trains and manages performance of front desk staff.
  • Ensures each guest is provided with the best possible experience, utilizing tools and techniques provided by the Guest Service Manager.
  • Remains calm and alert during emergencies, heavy workloads, and other complications.
  • Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions.
  • Assists the GSM in verifying and confirming all incoming OTA and third party reservations for accuracy, rate, payment structures and deposits as required.
  • Assists the GSM and GM in revenue yielding management meetings.
  • Other duties as assigned such as acting as a Guest Service Agent or Night Auditor as required.

Requirements: • Ability to effectively deal with internal and external customers. • Ability to read, listen and communicate effectively in English, both verbally and in writing. • Ability to access and accurately input information using Property Management System. • Auditory and visual ability to observe and detect signs of emergency situations. • Must have a minimum of 2 years of experience as a Guest Service Agent or Night Auditor. • Must have minimum high school diploma or equivalent. • Must be available any day and time for this full time position.

1-2 years

High School

Full Time

31hrs - 40hrs

Not specified.

Not specified.

Not specified.

 
Email a friend
 

Similar Jobs

Hotel Assistant Manager

Dunvegan Inn & Suites (Fairview, AB)

Hotel Night Manager

Dunvegan Inn & Suites (Fairview, AB)

Assistant Guest Services Manager

Radisson Hotel Red Deer (Red Deer, AB)