Front Desk Agent

Jasper, AB

Becker's Chalets

January 4, 2019 Job Expired

Front Desk Administration, Front Desk/Reservations Agent

Job Description:

  • Ensuring that our guests have a positive and memorable first and last impression (upon check in and check out)
  • Greet and welcome guests promptly and efficiently
  • Answer all phone calls and emails promptly, politely and efficiently
  • Help guests efficiently, politely and effectively
  • Clean, organize, tidy, vacuum and restock the front office area – including behind the desk, the bathrooms, lounge area and gift shop.
  • Check in and check out guests
  • Handle cash and payments
  • Make/change/cancel reservations – for the chalets, restaurant and white water rafting
  • Answer all guest enquiries – be helpful, efficient, content and friendly
  • Assist guests with tourist attraction information
  • Fill out gift certificates
  • Handle guest complaints/suggestions/compliments
  • Handle and process chalet and gift shop transactions
  • Communication interdepartmentally in an effective, efficient and polite manner
  • Other front desk duties, as they arise

 

Qualifications:

Experience

  • No experience required but having previous front desk or customer service skills are an asset and will have priority
  • The ability to learn quickly and retain lots of information
  • Basic computer skills is a must

The ability to work well under pressure and in high stress situations

Required Skills • Proficient in English (in writing, speaking and understanding) • Achievement-motivated to work with Becker’s Chalets to meet and surpass set realistic goals • Must be pleasant, friendly and able to address problems or special requests in a professional and polite mannered • Self-confidence to take the initiative do what needs to be done • Strong communication and people skills • Good attention to detail • Great Organizational and multi-tasking abilities • Customer service driven • Polite and well mannered • Honesty & Integrity • Adaptability and Reliability Working Conditions: • Working under pressure at times • Being able to handle both positive and negative feedback • On-site training provided • Staff uniform provided free of charge • Paid 30 minute break • free buffet breakfast (for days in the office, or on days off) Work Hours • When in front desk: approximately 7 hours per day (between 40 and 44 hours per week guaranteed). • 6 days per week – 1 day off per week

1-2 years

High School

Full Time

31hrs - 40hrs

Cash handling skills, Computer skills, Customer Service, English Communication Skills, Interpersonal Skills, Microsoft Outlook, Problem Solving, Stress management, Work with minimal supervision

Not specified.

Perks:
Shared staff accommodations available
very competitive wages
free buffet breakfast
uniform provided free of charge
season end bonus (at end of contract) based on performance
Job Training provided
Discounts on gift shop items, restaurant and chalets
Free white water rafting
Monthly BBQ's
Recognition – awards and swag on work well done
bicycle use options
intermittent WIFI on property
Training opportunities available

 
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