Fort McMurray, AB
Best Western Plus Sawridge Suites
May 17, 2018 Job Expired
Sawridge hotels across Alberta have been awarded the 2017/18 Employer of Choice Award by Alberta Hotel and Lodging Association . We believe that people who enjoy a good working relationship with their company project a positive attitude and personality towards our guests and fellow team members. Sawridge is committed to hiring and nurturing individuals with an array of talent, experience, perspective, and backgrounds that will recognize the needs of, and provide exceptional service to our guests. We understand that each of us is unique and we promote a corporate culture that celebrates and respects each other's differences.
The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of the Front Office Cashier.
Hotel Night Auditors are required to work a late evening and usually through the night shift on the front desk. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security. In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times.
KEY DUTIES AND RESPONSIBILITIES
Key duties include, but are not limited to:
•Positive attitude •Ability to work unsupervised. •High School Diploma, G.E.D. or equivalent •2+ years of experience as a Hotel Night Auditor is considered an asset. •Experience in all aspects of customer service and people management •Strong working knowledge of hospitality industry principles, methods, practices, and techniques •Strong working knowledge of hotel management/operating systems. Experience using Micros and Opera is a definite asset. •Ability to coordinate employees between departments, including organizing, prioritizing, and scheduling work assignments •Strong working knowledge of accounting practices and principles •Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required •Exceptional conflict resolution, negotiation, and objection handling skills •Able to respond quickly in a dynamic and changing environment •Able to build and maintain lasting relationships with internal departments, key business partners, and customers •Knowledge of cost analysis, fiscal management, and budgeting techniques. •Able to effectively communicate both verbally and in writing
31hrs - 40hrs
Cash handling skills, Computer skills, Customer Service, Detail-oriented, English Communication Skills, Interpersonal Skills, Leadership Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Numerical skills, Problem Solving, Stress management, Work with minimal supervision
$19.00/hour plus $1.00/hour night auditor premium
Health and Dental Benefits
Health Care Spending Account
RSP Matching Program
Staff Meal Program
Additional Perks and Benefits/Discounts
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