Night Auditor

Fort McMurray, AB

Best Western Plus Sawridge Suites

May 17, 2018 Job Expired

Night Auditor

Sawridge hotels across Alberta have been awarded the 2017/18 Employer of Choice Award by Alberta Hotel and Lodging Association . We believe that people who enjoy a good working relationship with their company project a positive attitude and personality towards our guests and fellow team members. Sawridge is committed to hiring and nurturing individuals with an array of talent, experience, perspective, and backgrounds that will recognize the needs of, and provide exceptional service to our guests. We understand that each of us is unique and we promote a corporate culture that celebrates and respects each other's differences.

POSITION SUMMARY

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of the Front Office Cashier.

Hotel Night Auditors are required to work a late evening and usually through the night shift on the front desk. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security.  In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times.

 

KEY DUTIES AND RESPONSIBILITIES

Key duties include, but are not limited to:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' concerns that may arise during the night shift.
  • Follow up on all guest concerns to ensure appropriate action has been taken.
  • Compile information pass-on data to relay important messages regarding guest, housekeeping or maintenance issues to various department managers.
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
  • Present statements of charges to departing guests and receive payment.
  • Daily accounting data entry and reconciliations
  • Consult with and monitor Hotel security; connecting with security guards on an hourly basis and escalating security concerns to the police or fire department as required.
  • Post all daily room and outstanding charges.
  • Balance all revenue totals of cash and credits against revenue report.
  • Take over from the evening cashier, checking and accepting float and takings.
  • Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
  • Accept and lock away keys from various departments.
  • Prepare hotel operating reports and complete audit package to laid-down standards.
  • Correct any errors or omissions made by cashiers.
  • Prepare Credit Card/Charge Card summaries and post to ledger account.
  • Maintain a high standard of personal hygiene and appearance.
  • Complete Night Audit Checklist and other various projects as assigned by the Guest Services Manager, Property Controller or Hotel Management Team.
  • Provide exceptional customer service with a smile.
  • Perform other duties as assigned

•Positive attitude •Ability to work unsupervised. •High School Diploma, G.E.D. or equivalent •2+ years of experience as a Hotel Night Auditor is considered an asset. •Experience in all aspects of customer service and people management •Strong working knowledge of hospitality industry principles, methods, practices, and techniques •Strong working knowledge of hotel management/operating systems. Experience using Micros and Opera is a definite asset. •Ability to coordinate employees between departments, including organizing, prioritizing, and scheduling work assignments •Strong working knowledge of accounting practices and principles •Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required •Exceptional conflict resolution, negotiation, and objection handling skills •Able to respond quickly in a dynamic and changing environment •Able to build and maintain lasting relationships with internal departments, key business partners, and customers •Knowledge of cost analysis, fiscal management, and budgeting techniques. •Able to effectively communicate both verbally and in writing

1-2 years

High School

Full Time

31hrs - 40hrs

Cash handling skills, Computer skills, Customer Service, Detail-oriented, English Communication Skills, Interpersonal Skills, Leadership Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Numerical skills, Problem Solving, Stress management, Work with minimal supervision

Not Applicable

$19.00/hour plus $1.00/hour night auditor premium
Health and Dental Benefits
Health Care Spending Account
RSP Matching Program
Staff Meal Program
Additional Perks and Benefits/Discounts

 
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