Assistant Guest Services Manager

Red Deer, AB

Radisson Hotel Red Deer

September 18, 2017 Job Expired

Front Desk Administration, General Manager, Front Desk Supervisor

Radisson Hotel Red Deer located at 6500, 67 Street, Red Deer AB, is looking to fill in the vacant position for an Assistant Guest Services Manager (NOC 0632).  This will be a full-time, permanent position.

The job requires:

  • Looking after guests in and out of the hotel and attending to guests queries and resolving complaints;
  • Responsible for preparing budgets and forecasting revenue and expenditure;
  • Training team at front office and at the hotel to maintain strong Guest Service culture;
  • Contribute to the development of goals that support the objectives of the business and help in increase market share;
  • Responsible for creating a dynamic, motivating and interactive platform for work and encouraging team creativity and initiative in promoting business;
  • Ensure proper staffing and scheduling for maximum productivity; achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings.
  • Ensure proper staffing and scheduling for maximum productivity; achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings.
  • Supports audit Standards: Own and manage the Internal Audit process; Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures.
  • Engaging hotel pricing and promotional strategies for seasonal periods, peak days and on-going basis
  • Comply with the hotels policy and procedures with reservations, payments, guest information.
  • Provide knowledgeable details of the location, type of property and available rooms as well as activities on the property
  • Assist in inspecting room by ensuring Radisson standards are met for cleanliness, hygiene and quality for check in guests
  • Negotiate with suppliers for the provision of materials and supplies
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
  • Resolve customer complaints to ensure they satisfactory stay, share positive feedbacks and empower the team
  • Ensure guest safety and security at all times during the stay.

Job requirements:

  • Candidate must have formal training/education in hospitality management;
  • Candidate must have 2 years of managerial experience preferably in hospitality industry;
  • This is a high pressure job that requires the applicant to be able to work independently and manage work and projects with a high level of accuracy, have excellent interpersonal skills and display a high level of professionalism;
  • Fluency in Hindi and Swahili is an asset
  • Able to stand for long hours and work in a high pressure environment.

Education Requirements: Previous formal education in hospitality is required.

1-2 years


Full Time

31hrs - 40hrs

Cash handling skills, Computer skills, Customer Service, Detail-oriented, English Communication Skills, Interpersonal Skills, Leadership Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Numerical skills, Problem Solving, Project Management, Stress management, Work with minimal supervision

Not specified.

This position is full time 9am – 5pm, Tuesday-Saturday. Applicant may be required to work on weekends and holidays as per work demand.

Compensation is $28.00 per hours. 40 hours per week.
Benefits - Entitled after 3 months, 50% premium deductible from paycheck

The position is only vacant for the location as noted above.
Please send your resume to our office email address at:
Only qualified candidates will be contacted. Thank you.

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