Front Desk

Clairmont, AB

Redwood Inn and Suites

July 20, 2017 Job Expired

Front Desk/Reservations Agent

The Front Desk Receptionist is responsible for a wide variety of clerical office duties in support of company administration. Includes coordinating and communicating office activities, greeting and screening visitors, answering and referring inbound telephone calls, and scheduling appointments. The Front Desk Receptionist will also be responsible for administrating company correspondence.

Core Competencies

  • Customer Focus
  • Communication
  • Energy & Stress
  • Team Work
  • Quality Orientation
  • Problem Solving
  • Accountability and Dependability
  • Operating Equipment
  • Ethics and Integrity

Job Duties

  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • Take and record telephone, e-mail, or written message for staff members.
  • Type forms, letters, reports, and memos as necessary.
  • Receive and distribute all forms of paper correspondence.
  • Organize, maintain, and coordinate office records and files in their proper locations.
  • Where necessary, assist in compiling data for various reports.
  • Coordinate the logistical aspects of departmental programs, such as meetings, seminars, workshops, special projects, and events.
  • Arrange and book meetings in boardrooms, off-site conference halls, and other locations; ensure the appropriate presentation equipment is there.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.
  • Schedule appointments for interviews.
  • Ensure all forms and reports are completed as needed.
  • Ensure that the appropriate evacuation procedures are carried out in the event of an emergency.
  • Observe and report any security issues to the Office Manager.
  • Arrange travel bookings via approved providers, distribute tickets to staff, and post incurred expenses to the summary sheet.
  • Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
  • Maintain the reception in a tidy and presentable manner.
  • Accept and monitor inbound shipments as necessary.

Less than 1 year

High School

Full Time

31hrs - 40hrs

Cash handling skills, Computer skills, Customer Service, Detail-oriented, English Communication Skills, Interpersonal Skills, Leadership Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Numerical skills, Problem Solving, Work with minimal supervision

Not specified.

Not specified.

 
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