Guest Service Agent - Sandman Hotel Calgary City Centre

Calgary, AB

Sandman Hotels, Inns and Suites, Ltd.

June 23, 2017 Job Expired

The Sandman Hotel Calgary Centre is hiring for guest service agents

  • Responsible for checking guests in and out of the Hotel.
  • Issues room keys, pamphlets, discount cards, etc.
  • Answers various questions from guests and arranges transportation for guests.
  • Computes bills, collects payment, and makes change for guests.
  • Runs various reports on the computer for management.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
  • Print updated in-house, arrival, departure, and room status reports every two hours
  • Check all unresolved departures.
  • Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
  • Write all wake-up call requests on specified form and enter on switchboard.
  • Complete welcome calls.
  • Clean and tidy front desk area.
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.
  • Observe and report any security issues to the Manager.

Compensation and Benefits:

  • Provincial Medical, Group Life Insurance, Extended Health, Dental, Vision Care For Full-Time Employment Only.
  • Discounted hotel stays for self, family, and friends.
  • Third Party partnership discount program.

If this sounds like a job for you, send us your resume to join our Sandman Team.

Work Conditions:

  • Manual dexterity required to use desktop computer and peripherals
  • Long periods of standing
  • Must be able to lift 25 pounds
  • Overtime as required

Applicants who do not already have legal permission to work in Canada will not be considered.

Qualifications: * High School Diploma, G.E.D. or equivalent * Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred * 1 year of experience as a Hotel Front Desk Clerk Preferred * Experience in all aspects of customer service and people management * Strong working knowledge of accounting practices and principles * Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required * Exceptional conflict resolution, negotiation, and objection handling skills * Able to effectively communicate both verbally and in writing * High level of proficiency with Microsoft and Maestro software packages

1-2 years


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