Reporting to the Western Regional Operaitons Manager, the General Manager is responsible for overseeing the quality process to ensure customer satisfaction by the consistent delivery of both product quality and service in accordance with the hotel's profitability goals.
Responsibilities include, but are not limited to, the following functions:
Lead, direct and manage all hotel operations.
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
Oversee sales and marketing initiatives and regularly participate in outside sales calls/client visits.
Ensure standard operating procedures/policies & procedures are being followed.
Recruit, interview, train, coach and motivate employees.
Prepare annual capital, property budgets, cash flow and outside/inside sales and marketing plans to accurately achieve required operating results.
Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
Advocate for Health and Safety in the workplace and promoting employee engagement.
Perform any other job related duties as assigned.
The successful candidate will possess the following qualifications:
A minimum of 2 years related experience, in a select service property.
Hotel management experience
College/university diploma from a recognized hospitality program an asset.
Proven track record of effectively handling multiple projects simultaneously as well as ability to work at a high level of productivity in a fast-paced, environment.
Strong communication skills, including the ability to present insight and actionable recommendations in a concise and confident manner.
Strong organizational, time management, and follow up skills.
Strong leadership skills.
Proficient in Microsoft Office.
If you would like to apply for this position, please send your resume, salary expectations and an explanation of why you think you would be a fit for this position to Ken Mealey - firstname.lastname@example.org
41hrs or more
Cash handling skills, Computer skills, Customer Service, Detail-oriented, English Communication Skills, Interpersonal Skills, Leadership Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Numerical skills, Problem Solving, Stress management, Work with minimal supervision