Fort McMurray, AB
Best Western Plus Sawridge Suites
March 8, 2018 Job Expired
Front Desk/Reservations Agent, Night Auditor
Sawridge hotels across Alberta have been awarded the 2017/18 Employer of Choice Award by Alberta Hotel and Lodging Association . We believe that people who enjoy a good working relationship with their company project a positive attitude and personality towards our guests and fellow team members. Sawridge is committed to hiring and nurturing individuals with an array of talent, experience, perspective, and backgrounds that will recognize the needs of, and provide exceptional service to our guests. We understand that each of us is unique and we promote a corporate culture that celebrates and respects each other's differences.
The Guest Service Agent represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
KEY DUTIES AND RESPONSIBILITIES:
◾High school diploma or equivalent. ◾Previous hotel-related experience preferred. ◾Ability to communicate with public, hotel staff, and management in a fluent and professional manner. ◾Knowledge of surrounding areas and local events. ◾Ability to understand and adhere to proper credit and cash handling policies and procedures. Able to properly secure guest information. ◾Ability to learn safety, emergency, and accident prevention policies and procedures. ◾Experience in Property Management systems strongly preferred ◾Skilled in the use of front office equipment. ◾Knowledge of proper telephone etiquette. ◾Ability to work a flexible schedule, including weekends and holidays ◾Have full-time availability for the first 2 months of training.
Less than 1 year
21hrs - 30hrs
Cash handling skills, Computer skills, Customer Service, Detail-oriented, English Communication Skills, Interpersonal Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Problem Solving, Stress management, Work with minimal supervision
Health Care Spending Account
On-going professional development